Our current production time can be found in the banner at the top of our website. Please refer to our "POSTAGE & DELIVERY" tab for more information on delivery times

Hand stamping is a process where individual letters at the end of a metal shank are hammered by hand onto your chosen piece. As a result of this process the depth, spacing and alignment of the letters will vary for every piece. This is what gives hand stamping its unique character. If you are expecting your wording to be 100% perfectly structured, then perhaps hand stamping may not be for you? We recommend browsing our shop images and Instagram page to get a feel for how the final product will look.

As each keepsake is hammered by hand, some slight impressions will occur on the reverse of the piece

We are always happy to do everything we can to ensure your order gets to you in your required time frame. Please email us prior to ordering to confirm we can accommodate your deadline. Email: sales@emandeve.com.au

Yes! All of our pieces come with a 16" or 18” link chain with the option to upgrade to an alternative style or length.

Our jewellery range is made from a variety of metals ranging from Sterling Silver, Gold Fill, Rose Gold Fill & Stainless Steel. In the product description of each product we give information on the material the product is made of.

Sterling Silver is made from 92.5% silver and 7.5% another metal (usually copper). This is what gives it strength and makes it a great product for hand stamping.

Gold Fill and Rose Gold Fill is an actual layer of 14ct or 18ct gold – pressure bonded to another metal giving it strength to withstand hand stamping. The layer of gold must make up a minimum of 1/20th of the total weight of the piece. Gold and Rose Gold filled jewellery offers many of the same characteristics of solid gold, giving strength, durability and beauty, but without the price tag.Gold & Rose Gold Fill is not to be confused with gold plating.

Stainless Steel is hypo allergenic and does not rust or tarnish. Our Stainless steel products and chains are made from 316L Stainless steel.

Unfortunately not. Due to the nature of hand stamping (hammering letters into the piece) we are unable to stamp both sides as slight impressions may be visible on the reverse side.

Every piece we hand make is rigorously inspected and tested to ensure only the highest quality.

Due to the personalised nature of our products we cannot offer a refund or exchange for change of mind or if you have made an error when submitting your order. 

We will offer a replacement or refund should an error be made during production on our part, or where there is a manufactures fault as determined by us. 

Chains are covered by a 3 month warranty for any defects that occur with the clasp/clasp mechanism. Unfortunately chain breakages are not covered by warranty as so many external factors can cause breakages such as general wear and tear ie sleeping with your necklace on, repetitive pulling/tugging by young children or the chain being caught while removing clothing.

All orders come with a branded high quality microfiber jewellery envelope. There is also the option to upgrade to our premium gift box.

Please contact us immediately using the contact us section on this website or email sales@emandeve.com.au. Due to the personalised nature of our products once production has begun, we are unable to make any changes.

Please email us sales@emandeve.com.au with an image or description of what you hoping for and we be able to let you know if we bring your vision to life.

Yes, we offer exchange on chains for incorrect sizing if we are contacted within 7 days of you receiving your order. Please keep in mind a small fee for postage will be incurred for the exchange.

Yes, our discs are available for purchase without a chain and can be found here: add on discs

If there is another product you wish to purchase without a chain please reach out to us and we can arrange this for you.

Within every product you will find a "DETAILS" section. This section outlines the maximum number of characters available for each font for the product you are viewing

If you need any help confirming if your personalisation will fit please don't hesitate to reach out to us